Commitment to Excellence

“Her strong leadership skills, compassion, integrity, and competence are traits that we all value. Despite many challenges, she is always seeking solutions and options for her patients and places her departmental colleagues in high esteem. Her relationships with behavioral health organizations throughout the community are strong, and she is highly respected as a leader not only in the Berkshires, but across Massachusetts.”

“He is one of the most optimistic people we know. He can emotionally connect with everyone regardless of their background. When the unit has a challenging patient from an emotional or behavioral aspect, the team looks to Nixon for his guidance, grace, and expertise, which results in a positive outcome where trust and respect are achieved. He can find the good in all situations.”

“Recently, the mother of a south county patient with advanced pancreatic cancer asked Cheryl to find coverage for her loved one. This young person was in a great deal of pain and unable to go through the process of finding health coverage when their employee insurance was running out. His mother felt helpless, but Cheryl stood by her throughout and found coverage for her dying family member. The mother said, “You were the only one who helped me and gave me some hope.”

“What sets Katie apart is maybe not what you would expect in every soft-spoken, empathetic, hard-working, unsung hero. What sets her apart is her fierce dedication to helping people. In her dignified and people-centered way, she is relentless in providing service and solutions. So many people, within HR and in partner departments, go to Katie with difficult problems. She truly supports her team.”

“With over 20 years of service at BMC, Brian’s passion for his work is evident in everything he does. He embodies the qualities of a true team player, consistently demonstrating a go-getter attitude and approaching every task with enthusiasm and determination. Brian’s contributions make a lasting impact on our organization and the community we serve. The department went a year without a direct report. Brian stepped up to ensure our department ran smoothly while we were in largely uncharted territory.”

“A young patient in the ICU was suffering from a terminal condition, I saw her taking a chair, holding the patient’s hand, wiping their face, whispering in the patient’s ear words of encouragement, and delivering comforting thoughts. Del had also cared for a patient for many days before they were going to be brought to the operating room for organ donation. A colleague said, ‘Delphia is the most compassionate nurse I have ever known, and if God forbid, I end up needing medical care, I pray she would be the one taking care of me.’”

“When we experienced a perinatal loss by a non-English speaking patient, Luz conducted follow-up calls to the naturally devastated patient to help ensure that the patient was coping with such a horrible tragedy and was able to provide comfort in the patient’s native language. For that patient and all others that come under her care, Luz has deep respect for their unique circumstances, their difficulties in navigating the healthcare system, and honoring their diversity by helping patients receive the important healthcare communications they need in a language they can understand.”

“She makes herself available to help with anything. This has been particularly important over the past year, where we have had significant staff shortages and callouts. With a smile on her face, Pearlann fills in every single time, doubling her responsibilities, without any complaints. Our patients love her. She is consistently on the end of patient thanks and compliments, and they trust her implicitly.”

“Jill is one of those who is so often behind the scenes, but whose contribution was essential to helping us get to the reopening of North Adams Regional Hospital. In the complex process of opening North Adams, Jill was a key stakeholder. She ordered, tracked and followed up on over 280 purchase orders for this project, while also continuing to handle purchase orders for the entire health system. Jill has never wavered with her patience and kindness. She is one of the hardest working staff members I know.”