On Wednesday, February 19, Berkshire Health Systems will begin launching a new patient appointment notification and reminder system that will go into effect at our medical group practices and community partner locations over the coming weeks.  

This new system will offer automated voice reminder calls, as well as improved text-message features to help you better manage your healthcare scheduling needs. The new text-based features include: 

• Maps identifying appointment locations 

• Links to add the appointment to your personal calendar 

• Notifications when appointments are booked 

• Improved reminder communications 

You can choose to receive voice or text messages by updating your primary contact number your patient portal profile.   

• If the first phone number listed in your profile (also known as your “primary phone”) is a land line, you will automatically receive automated voice notification and reminder calls. 

• If the first phone number listed in your profile is a cell phone, you will automatically receive text message notifications and reminders. 

For answers to frequently asked questions, including step-by-step instructions on updating your primary contact number, please visit: berkshirehealthsystems.org/portalFAQs. 

Thank you,  
The Berkshire Patient Portal Tech Team